"Frightening Chaos"

About: The Great Western Hospital

Tuesday 13th Augusr 2024, 11pm - 8 hours waiting in terrible pain (kidney infection) I had passed out at home, no ambulances at all available (neither were there when I tripped onto a branch, which went through my arm, previously this Summer, which required surgery. I have requested an ambulance twice in my life, this year, and both times were told that although a priority, there were no ambulances available. This was terrifying. A&E was rammed, people bleeding, collapsing, vomiting and there was urine on the floor, which wasn't cleaned up the whole time I was there. I worked for the NHS back in the day, am a staunch supporter, but the service at the GWH A&E was appalling, as was the ambulance service. I see that it hasn't been assessed since 2018. It desperately needs looking at.

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Responses

Response from The Great Western Hospital last month
The Great Western Hospital
Submitted on 21/08/2024 at 09:15
Published on nhs.uk at 09:15


We are sorry to hear your recent experience did not meet your expectations. We take concerns seriously and are keen to investigate and take action as appropriate. If you would like us to look into this further, please contact our Patient Advice and Liaison Service by emailing gwh.pals@nhs.net or calling 01793 604031.

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