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Mother’s care after fall

Posted By CLM2024

"Mother’s care after fall"

About: Antrim Area Hospital / Accidents & Emergency Antrim Area Hospital / Fracture Liaison (Antrim) Northern Ireland Ambulance Service / Emergency ambulance response Northern Ireland Ambulance Service / Emergency Control Rosedale Residential Home Trauma & Orthopaedics / Ward 4A

(as a relative),

At the end of June 2024, our mother fell and fractured her hip.

She received amazing care from the moment we made the 999 call, into A&E in Antrim Area Hospital. All staff cared, so attentive and reassured mammy and us.

In particular, Anne, offered exceptional tlc, explanations and support.

Dr Cooper also prioritised the fractured but was very perceptive and forward thinking on additional medical needs. The care was first class and once back from RVH to A1 the amazing care continued.

Set in A1 Bay 2 is a gentle gentleman with such dedication and kindness.

We thank everyone from the 999 call handler, the paramedic team and all those who have cared for mammy to this day.

Rosedale rehabilitation unit also have been outstanding in every way.

Thank you so much.

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Responses

Response from Cathy McCoy, Clinical Service Manager, Emergency Medicine, NHSCT 8 months ago
Cathy McCoy
Clinical Service Manager, Emergency Medicine,
NHSCT

Submitted on 19/08/2024 at 11:21
Published on Care Opinion at 11:21

Dear CLM2024

It is fantastic to hear such positive feedback for all the staff involved in your mum's care. I will ensure that ED staff will receive your praise and thanks.

I do hope your mum is doing well

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Response from Colette O'Neill, Area Manager, Community Care, NHSCT 8 months ago
Colette O'Neill
Area Manager, Community Care,
NHSCT

Submitted on 21/08/2024 at 16:31
Published on Care Opinion on 22/08/2024 at 07:56

Dear CLM2024,

it was very kind of you to take the time to provide us with feedback and I hope your mother is keeping well.

I have shared this with staff in Rosedale Residential Unit and they were very appreciative.

Many thanks,

Colette O'Neill,

Area Manager Residential/Day Care NHSCT

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Response from Belfast Health and Social Care Trust 8 months ago
Belfast Health and Social Care Trust

Submitted on 22/08/2024 at 20:45
Published on Care Opinion on 23/08/2024 at 09:48

Dear CLM2024

Thank you so much for taking the time to send feedback following your mother's recent hospital admission.

I am delighted to read that your mother had a positive experience while a patient in ward 4A.

I will pass on your thanks to the staff who always appreciate feedback from our patients and relatives.

Best Wishes,

Lisa Sutmen

Sister

Ward 4A

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Response from Neil Gillan, Co-Production & Partnership Lead, Quality, Safety & Improvement, Northern Ireland Ambulance Service 7 months ago
Neil Gillan
Co-Production & Partnership Lead, Quality, Safety & Improvement,
Northern Ireland Ambulance Service

Submitted on 20/09/2024 at 13:16
Published on Care Opinion at 13:16

picture of Neil Gillan

Good afternoon CLM2024,

I would like to begin by thanking you for taking the time to share your experience of the Northern Ireland Ambulance Service. It was reassuring to learn of the amazing care provided by all the staff. Feedback such as this will lift the morale in what is a challenging period. I hope your mother is recovering well.

Best wishes

Neil

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