Care Opinion

A caring and efficient service

Story from nhs.uk

"A caring and efficient service"

About: Hull Royal Infirmary

I took my husband to A and E having sought advice from NHS 111 and my GP Practice on 15th August in the late afternoon. We arrived at a packed A and E (40 plus people) but they had been briefed about his arrival in advance and he saw a doctor very quickly and they started treatment as soon as possible. All the staff we met were very caring and the service itself was very efficient in spite of the volume. He was given a bed in a cubicle and then admitted onto a ward over night. I'm very grateful to everyone for their caring attitude and professionalism.

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Responses

Response from Judi Cole, Patient Experience Project Officer. , Patient Advice and Liaison Service, Hull University Teaching Hospitals NHS Trust last month
Judi Cole
Patient Experience Project Officer. , Patient Advice and Liaison Service,
Hull University Teaching Hospitals NHS Trust

Submitted on 20/08/2024 at 12:15
Published on Care Opinion at 12:15

Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We will ensure your kind comments are shared with the manager and the staff in the Accident and Emergency Department.

If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on:

• Telephone: (01482) 623065

• Email: hyp-tr.pals.mailbox@nhs.net

• Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/

Thank you once again for taking the time to provide us with your views on local NHS services.

Kind regards

Patient Experience Department

Hull University Teaching Hospitals NHS Trust

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