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"She was my biggest advocate"

About: General practices in Ayrshire & Arran

(as a service user),

For the last few years I have been receiving care from Dr Houston at Tams Brig Medical Practice in Ayr. I have many serious physical health issues on top of which I went through a period where I had a major mental health breakdown which included trying to end my own life on many occasions.

I am of the honest opinion that had I not had such a good GP I would not be here today. When other services failed me she was my biggest advocate, she fought to get me the help I needed with phone calls, letters and whatever was needed and went above and beyond in the level of care that a GP usually gives with weekly phone calls and nothing was too much trouble.

She set up care from other services to enable me to progress with my journey that I would never even have thought about but the best part of it all was her compassion and empathy were outstanding compared to other experiences I have had and she kept giving me hope through the darkest and scariest of times. She is definitely one in a million and I am so grateful to have had as my GP

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Responses

Response from Danielle McNaught, Business Manager, Primary and Urgent Care, NHS Ayrshire & Arran 7 months ago
Danielle McNaught
Business Manager, Primary and Urgent Care,
NHS Ayrshire & Arran
Submitted on 27/08/2024 at 15:20
Published on Care Opinion at 15:20


Dear Alive and Happy

Thank you very much for taking the time to share your feedback with us via Care Opinion. I am sorry to hear of difficulties you experienced with your physical and mental health.

I am so heartened to hear that your GP, Dr Houston, provided you with such outstanding compassion and empathy which allowed you to progress in your recovery journey. I am also glad to hear that you feel she advocated for you to get you the help and support you required, going above and beyond her role as your GP. This is such a lovely example of the person centred care that we strive to deliver.

Our staff really appreciate receiving feedback from their patients and it will be my pleasure to ensure your lovely comments are shared with Dr Houston at Tams Brig Surgery.

Please accept my best wishes and thank you once again for taking the time to acknowledge your care experience.

Kind regards

Danielle

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