Care Opinion

Addressing patients

Story from nhs.uk

"Addressing patients"

About: Knoll Medical Practice

On requesting an urgent appointment I was offered a time and date at the surgery which I am grateful for, and was told that they were doing a favour giving this appointment. Hardly the way to talk to a patient. I wasn't aware that reception had full control on who has an appointment or not.

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Responses

Response from Knoll Medical Practice last month
Knoll Medical Practice

Submitted on 19/08/2024 at 12:11
Published on nhs.uk at 12:11

Dear Patient,

Thank you for your review of the services provided by Knoll Medical Practice. It's so important that patients feedback about their experiences as it gives us the opportunity to understand the patient experience and to ensure that we are providing the best possible care.

I'm sorry to read through your experience and that you were addressed in that manner. I'd be very keen to learn more about your experience and to be given the opportunity to investigate in more detail. Please contact me directly at - selicb.knollcomplaints@nhs.net

Yours sincerely,

Callum McQue

Practice Manager

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