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"Friendly, knowledgeable and made me feel at ease"

About: Forth Valley Royal Hospital / Breast Clinic

(as a service user),

I had an appointment with Linda for my new breast prosthesis. After a pretty negative experience the first time I was apprehensive about coming back , however my second experience could not have been more different. Linda was so friendly , knowledgeable and made me feel at ease . She was so experienced and I was confident in her helping me pick my ‘new boobs’.  I understand the new service means she sees women post surgery then will see them again when they have to get their prosthesis , this will make their experience a much more positive one .  Linda is just fantastic member of the team. 

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Responses

Response from Susan Davidson, Oncology Unit Manager, Oncology, NHS Forth Valley 7 months ago
Susan Davidson
Oncology Unit Manager, Oncology,
NHS Forth Valley
Submitted on 02/09/2024 at 12:40
Published on Care Opinion at 12:40


Dear Masie10,

Thank you for your feedback, it is good to hear that Linda made your experience a positive one and I will ensure that this is forwarded to her. Linda will be delighted to know that she has made a difference to your experience.

It is great to hear her being recognised for the work she does.

Regards

Susan

Susan Davidson

Oncology Department Manager/Lead Nurse for cancer nurse specialists

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