Care Opinion

Classes are truly beneficial and thoroughly enjoyable

Posted By Northlan45

"Classes are truly beneficial and thoroughly enjoyable"

About: Outpatients Department / Strength and Balance Outpatients Department / Tai Chi

(as a service user),

I was referred through my GP to St Andrews Hospice outpatients for Strength and Balance class, due to a muscle condition being treated by my Neurologist.

I was contacted by Joe who explained everything clearly to me and gave me advice regarding the class.

I was warmly welcomed by David on the reception and made to feel welcome by Joe and he introduced me to the rest of the class members who were all lovely.

Movements and instructions were clearly explained and I felt comfortable and encouraged to do what I could without feeling uncomfortable in any way.

I can push myself at my own pace.

Joe also encouraged me to try the Tai Chi class, which is also excellent.

Along with my medication and the two classes,  I feel a great improvement in my condition. My neurologist is pleased with my progress too.

These classes are truly beneficial and thoroughly enjoyable.

Thanks to the staff for the wonderful job they do.

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Responses

Response from Margaret Wilkie, Deputy Chief Executive/Head of Clinical Services, St Andrew's Hospice 3 weeks ago
Margaret Wilkie
Deputy Chief Executive/Head of Clinical Services,
St Andrew's Hospice

Submitted on 03/09/2024 at 08:28
Published on Care Opinion at 08:28

picture of Margaret Wilkie

Dear Northlan45,

It means a lot to us that you have taken time to write such a lovely review of our Out Patient Department (OPD). We learn so much from stories like yours. Our aim is to tailor services to yours and others individual needs and I am delighted to hear that you have found this to be the case.

It is good to know that your GP referred you to OPD so that we can support you along with your GP and others involved in your journey.

We always make every effort to give a warm welcome and to offer a range of activities that are both therapeutic and enjoyable. Our Strength and Balance along with Tai Chi sessions are a great example of what we offer. It is wonderful for us to know that you have found them beneficial and that you can take part at your own pace.

I welcome your kind words about our staff. Each person is here to go above and beyond to offer support and it is lovely to have this acknowledged. I will feed back to the staff who will be so motivated by your story,

Thank you so much,

Warmest regards,

Margaret

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