Care Opinion

Dedication to providing the highest standards

Posted By PJML57

"Dedication to providing the highest standards"

About: Downe Hospital / Day Procedure Unit Downe Hospital / Outpatients Royal Victoria Hospital / Ophthalmology

(as a service user),

I had developed bilateral cataracts and was referred by my optician to the ophthalmology department in the Royal Hospital in Belfast. After being seen by the consultant, I was referred to the day procedure unit in the Downe hospital.

My experience with this episode of care was excellent.The consultant was patient centred and attentive to my concerns and questions. They answered all my questions and detailed in the procedure and outcomes and expectations.

I received my appointment for surgery approx 4 weeks later to attend the Downe hospital for my pre assessment. This was also excellent and thoroughly carried out.

The first surgery was carried out without complication, the admission though to discharge was also carried out with skill and professionalism from all the staff with excellent patient centred care.

I received my second reassessment within 6 weeks after my review for the first surgery. The second surgery was a replication of the first surgery, carried out with expertise and professionalism with the staff very attentive with detailed service.

I fully commend all the staff for their dedication to providing the highest standards and quality of care and would like to thank them for their support and advice and giving me my sight back.

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Responses

Response from Paul Reilly, Downe Day Procedure Unit Manager, Surgery - Anaesthetics, Theatres & ICU, South Eastern Health & Social Care Trust 4 months ago
Paul Reilly
Downe Day Procedure Unit Manager, Surgery - Anaesthetics, Theatres & ICU,
South Eastern Health & Social Care Trust

Submitted on 03/09/2024 at 13:00
Published on Care Opinion at 13:05

Thank you so much for taking the time to provide such positive feedback on your experience with us for your cataract surgeries. I am delighted with the level of care you were given during your time with us in Downe Day Procedure Unit for your surgery and by my colleagues in Downe Out-Patients Department for your pre-assessment.

We are very proud of the cataract service in Downe Hospital. Being part of the high standards and level of patient centered care we provide on behalf of the South Eastern Trust for the Regional Cataract Service is a privilege. Sight loss is so impactful and being part of this service we see daily how it changes peoples lives. I am delighted you have your sight back.

The team will be delighted with your glowing feedback and I will share it widely as it makes it all worthwhile.

On behalf of the Downe Cataract team can I express our appreciation for your time in writing your feedback.

Paul Reilly, Manager Downe Day Procedure Unit.

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Update posted by PJML57 (a service user)

Hi Paul,

It was my pleasure to commend your unit and all the staff for their attention to providing the highest standards and quality of my care. Can I please give a particular mention to Staff Nurse Seana, who overseen both surgical procedures from admission to discharge. Seana has excellent communication skills on all aspects of the procedures and illustrated attentive patient centred care. She is a real credit to your service. Thank you and best wishes.

Response from Martin MCConnell, Co-Ordinator for Downe /South Tyrone Cataract Centres and BHSCT Ophthalmology Outreach clinics, Outreach clinics and Cataract Centres, Belfast Health and Social Care Trust 4 months ago
Martin MCConnell
Co-Ordinator for Downe /South Tyrone Cataract Centres and BHSCT Ophthalmology Outreach clinics, Outreach clinics and Cataract Centres,
Belfast Health and Social Care Trust

Coordinator for Cataract Centres Downe and South Tyrone Hospitals

Submitted on 11/09/2024 at 10:35
Published on Care Opinion at 10:59

Thank you so much for providing your positive feedback on your experience with the team at Downe Hospital Cataract Unit. The team are so dedicated and determined to make each and every patients treatment and experience of the highest quality and I am sure they will be delighted with you for sharing this about the service you received.

I will share this with the team as very much appreciated.

Martin McConnell, Cataract Coordinator, BHSCT

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