Care Opinion

Bucked off a horse: superlative care received

Posted By Jameslanolin

"Bucked off a horse: superlative care received"

About: North Devon District Hospital / Accident and emergency South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as a service user),

Bucked off horse, landed on my head and neck. Husband called 999, ambulance came after about an hour and a half, but an operative phoned to check how I was and with a video call. The paramedics were excellent in all ways. Caring, courteous, reassuring and I trusted them.

A&E were excellent, professional, friendly. Everyone I dealt with was kind. I felt roughed by my fall and foolish.

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Responses

Response from Deanne Hill, Patient Engagement Manager, South Western Ambulance Service NHS Foundation Trust last month
Deanne Hill
Patient Engagement Manager,
South Western Ambulance Service NHS Foundation Trust

Submitted on 19/09/2024 at 17:34
Published on Care Opinion at 17:34

Dear Jameslanolin,

Thank you so much for providing us with feedback on the recent service you received from us, it is much appreciated! We are so glad to hear that you were well looked after by the ambulance crew who attended you, though we are sorry that you had to experience this at all.

For confidentiality, your patient information is redacted on this platform and so we cannot find the details of your incident, we would love to pass your message onto the Ambulance crew who attended you and so, if you would be willing to share some additional information, please could you email compliments@swast.nhs.uk with your name, date the ambulance arrived, address and thank you message, we will then ensure this is passed onto to the relevant crew. Alternatively please access our online form if this is more convenient for you.

Thank you again for taking the time to feedback and we do hope you're recovering well!

Kindest regards,

Phil

Patient Engagement Team
SWAST

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Response from Ella Joslin, Governance and Operational Support Manager (Northern Services), Emergency Department (Northern Services), Royal Devon University Healthcare NHS Foundation Trust last month
Ella Joslin
Governance and Operational Support Manager (Northern Services), Emergency Department (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 20/09/2024 at 11:52
Published on Care Opinion at 11:52

Dear Jameslanolin,

Sorry to hear that you fell off your horse. I am glad you had a positive experience in the Emergency Department. I will share your lovely feedback at our next team meeting.

Wishing you a continued recovery.

Kind Regards,

Ella

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