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"New appointment booking system is a great…"

About: Mmp - Erdington Medical Centre

It was always a nightmare trying to get an appointment at Eaton Wood. Ringing dead on 8am just to find you were 24th in the queue only to have a medical professional call you back later. Face to face appointments were almost impossible to get! Any later and you were just told that all the appointments had gone and to call back the next day, however, I have been very impressed with the sevice I have received since MMP have installed a new appointment booking system. Twice now I have completed the on line form and twice I received a text with an appointment for the same day.

It really is very simple to use and I could even upload photographs of my issue (luckily it wasn't anything too embarrassing!).

A definite improvement

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Responses

Response from Mmp - Erdington Medical Centre 7 months ago
Mmp - Erdington Medical Centre
Submitted on 02/09/2024 at 16:09
Published on nhs.uk at 16:09


Dear Susan, thank you for taking the time to post the positive experience you have using the access tool that we have introduced. This is a new initiative being rolled across all of our surgeries. Your feedback will be shared with the rest of the team. We are hoping that in many more patients will use this method of access. Once again thank you for you complimentary post. Regards Eaton Wood Medical Centre

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