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Professional and kind

Story from nhs.uk

"Professional and kind"

I went for an MRI scan in the mobile unit at Wilson Hospital in Cranmer Road on a Saturday. Because of previous adverse experiences I was nervous and tearful. The radiographer and nurse could not have been kinder or more supportive. They were completely professional, but at the same time had the human touch. I could genuinely say the experience was pleasant! The nurse sat with me throughout, and indicated his presence with a hand on my arm. I felt completely safe and knew that they were both looking out for me. I never felt rushed and never felt judged. I cannot conceive of how they could have done their job better. I am very grateful.

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Responses

Response from The Wilson 5 months ago
The Wilson

Submitted on 25/10/2024 at 13:28
Published on nhs.uk at 13:28

Dear Jan, My name is Winson, and I am a member of the Patient Experience Team for the South West London & St. George's Mental Health NHS Trust. Thank you for your feedback, I'm delighted to hear you had such a good experience at the Wilson Hospital and service from the staff who staff you met there that day. This the level of care we aspire to within the Trust and we were very pleased to hear you mention your Nurse and Radiologist in such a positive way. I will be sharing this feedback with the staff at the Wilson Hospital and I hope this will encourage them to keep up the good work and other teams will be inspired by their example. I thank you again for taking the time out to leave such a lovely comment.

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