Care Opinion

Unexplained calf pain

Posted By YvAn

"Unexplained calf pain"

About: NHS 24 / NHS 24 (111 service) Queen Margaret Hospital / Out-of-Hours

(as a relative),

My mother had  severe unexplained calf pain . I called 111 and was given an out of hours appointment at QM hospital Dunfermline. We felt scared but then reassured.

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Responses

Response from Fran Simpson, Lead Nurse, Urgent Care, NHS Fife last month
Fran Simpson
Lead Nurse, Urgent Care,
NHS Fife

Submitted on 09/09/2024 at 10:12
Published on Care Opinion at 10:12

picture of Fran Simpson

Good Morning YvAn

Thank you for taking the time to provide us with your feedback.

I am sorry to hear your mother was in pain, but glad to know you felt re-assured after your visit to the urgent care centre. I do hope she is feeling much better now.

Wishing you mother a swift recovery

Best Wishes

Fran Simpson

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Response from Veronica Hill, Senior Advanced Nurse Practitioner, Urgent Care Service, Health & Social Care Partnership last month
Veronica Hill
Senior Advanced Nurse Practitioner, Urgent Care Service,
Health & Social Care Partnership

Submitted on 09/09/2024 at 10:35
Published on Care Opinion at 10:39

picture of Veronica Hill

Dear YvAn,

Thank you for taking the time to post this story for us, I will pass it on to our team, if you are willing to provide me the date and a rough time your Mother had her appointment I can pass your comments on to the clinician who you spoke with. I an a Senior ANP in Urgent Care and my email address is Veronica.Hill2@nhs.scot.

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Update posted by YvAn (a relative)

We were very well taken care of, the call handler when we called 111 was amazing and professional while we waited a call from the nurse. The appointment was swift and the nurse we saw ( Fiona I believe) just wonderful. She checked my mums calf, being very thorough and checked her general health to make sure there wasn’t something else going on. We are so very grateful

Response from Stephanie W, Patient Experience Officer, Nursing and Care, NHS 24 last month
Stephanie W
Patient Experience Officer, Nursing and Care,
NHS 24

Manages patient feedback

Submitted on 11/09/2024 at 21:59
Published on Care Opinion at 21:59

picture of Stephanie W

Dear YvAn

Thank you for sharing your experience on Care Opinion. I am sorry to learn you had cause to contact 111 on behalf of your mother, however it’s great to hear that she was given an appointment to be seen at Out of Hours which reassured you both. I see you have provided an update advising that the NHS 24 Call Handler was 'amazing and professional' which is fantastic to hear.

If you wish to share some more information with me, then I could identify the staff who managed your call to NHS 24 and share your Care Opinion story with them. We always like to ensure that staff see positive feedback to reinforce for them how valued their care is when people call our services.

You can contact me by email at Patient.Experience@nhs24.scot.nhs.uk

Thank you again for sharing your experience and I hope your mother is doing well.

Kind regards

Stephanie

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