"We were updated regularly and the staff were very friendly"

After getting home with our newborn baby the previous day she wasn’t feeding very well or at all despite trying different things, when she vomited a fairy liquid colour vomit we phoned triage who put us through to neonatal, we spoke with a Dr who advised us to go to the hospital.

On arrival baby was checked over and drs and ANPs were quickly called in and updated us on the likely cause. From here we were quickly admitted to NICU and baby got bloods, NG tube and cannula in.

The team were great and kept us updated while supporting us too because I was upset with worrying about my baby. We were constantly kept informed on what was happening or what the next thing would be.

We were told we would need to go to Glasgow for a contrast test but due to our other child having a cough we wouldn’t be accepted to the NICU so the consultant arranged for us to go through A&E. We were told it could be a few hours due to transport change over at 8pm but transport arrived quickly the Scotstar team were fantastic again putting us at ease and looking after us as well as our baby like she was their own. While the test was done the team waited for us to bring us back to Wishaw when we got the all clear.

On arrival back to NICU the team removed the NG and monitors and dressed my daughter because we were so tired before letting me feed and cuddle her. They never rushed us and ensured I was hydrated while feeding before moving us to transitional care. In transitional care we were welcomed in by friendly smiles it felt like a home from home.

I was provided a bed in my baby’s room and my partner was able to stay on a pull out bed. The kitchen was help yourself which was exactly what we needed by 2am because we were starving so ate and got some sleep.

The ward provided wipes, nappies, nappy bags probably formula too but I was breast feeding. Lunch and dinner were provided for me and my partner to allow us to stay with baby. Midwives were happy to look after our baby to allow us to go to the cafe if needed or the shop with our older child.

Nothing was too much hassle we were updated regularly and the staff were very friendly and helpful it almost felt like a post natal break to allow me recover from birth!

For what was a scary experience in terms of an unwell baby it was  an amazing experience by all the staff!