"Awful wait times "

Dear John,

Thank you for taking the time to share your experience on NHS Website in respect of your recent Gynaecology Outpatient appointment at Royal Blackburn Teaching Hospital.

I am very sorry to hear of your recent experience and have fed your comments back to senior staff. The Matron for Gynaecology apologises that your experience within the Gynaecology out-patients was not as you expected. We have recently implemented a one stop service to reduce the number of appointments patients need to attend. Unfortunately, sometimes patients do have a wait time between their scan and seeing a consultant. It is unusual for that time to be 2 hours; we would not expect that for our patients, and I apologise this happened in your case.

If you would like to provide further information about your experience you can contact the Patient Experience team by email at patientexperience@elht.nhs.uk

Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

Many thanks again for taking the time to provide your feedback.

Sarah Ridehalgh

Patient Experience Facilitator