"Kind, friendly, efficient and fast"

After calling 111 at about 4pm, my daughter was referred to Bath ROyal United Hospital urgent care unit. We arrived around 5.15pm, were quickly booked in and then seen about half an hour later by a kind, friendly and efficient nurse. Assessment made and antibiotics issued on the spot. We were expecting a much longer wait as it was very busy. Really impressed with all staff. Thank you so much.