"Anima system needs scrapping urgently"

I attempted to obtain an appointment to see a GP and the system informed me that there were no appointments, as I scrolled down, for at least 8 weeks So I used the question and answer approach. Most of tyhe questions were irrelevant but I pressed on. The end result was "go to A & E of phone 111". I logged in 4 more times and answered questions differently, even answering that I would be prepared to have physiotherapy treatment . The answers were exactly the same, " Go to A & E or phone 111. In the end I drove to the surgery where the receptionist typed something into the system, at great length and later in the day I received a text for an appointment 3 weeks ahead. It did not state that it was with a GP so it may be a repeat of my last appointment with a Nurse Practitioner. ( Last time she accepted my diagnosis and seemed to have very little knowledge of my condition so gave me pain killers and could give no advice ,at all, on managing my condition.

I see from replies on this review site that 18,000 Riverside patients have signed up for Anima. Up to now only a couple have reviewed it as satisfactory. To get a national opinion of Anima I went on Trustpilot and found 71 reviews from across the country. 98% (69) said it was either dreadful,useless,,a disgrace, or a nightmare.1% (person) gave it 2 out of 5 and 1 person gave it 4 out of 5. If GPs are attempting to see far less patients they will achieve their objective ith Anima. THey will flood A &E waiting rooms with long queues and bombard 111 phone lines with calls. I would implore Riverside Management and any patients who are as frustrated as I am, to look at Tripadvisor reviews under" Patients Anima Health" If that happens things "may" change if Riverside actually want improvements.