"Lack of care"

About: New Cross Hospital / General medicine

(as a relative),

My elderly grandmother was admitted yesterday, with pain in her shoulder she was seen quickly, they found her liver enzymes to be too high, she was then stuck in a bed, left almost 12 hours without her medication, food or drink.

When someone finally came around to her they wanted to discharge her (which would have been great) but they weren't looking at her notes it was another patients. So they'd ignored her all day because they thought she was someone else.

When they finally figured it out she'd been nearly two days without her regular medication. 

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Responses

Response from Christine Rock, Patient Relations Officer, The Royal Wolverhampton NHS Trust 3 weeks ago
Christine Rock
Patient Relations Officer,
The Royal Wolverhampton NHS Trust
Submitted on 13/09/2024 at 11:12
Published on Care Opinion at 11:12


Thank you very much for taking the time to post comments regarding your patient experience.

I am sorry for any distress this matter has caused. To enable us to look further into your concerns, I would be grateful if you could contact the Patient Advice and Liaison Service (PALS) on 01902 695362 or rwh-tr.PALS@nhs.net who can assist further.

Kindest regards

Alison Dowling

Associate Director of Patient Relations

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