After two calls from the GP pharmacist to my frail elderly mum about medication, and her asking both times for a call to be arranged with myself present, I had arranged via GP reception for a call today around 10am by pharmacist . I drive 70 mile round trip to facilitate this. Arranged 10 days ago.
Waited until 10.45am- no call. Waited from being 25th in queue to speak to reception to be told the pharmacist doesn’t work today and he had changed the appointment to a different day. No contact or notification of this and a third complete ignoring of my mum’s explicit request.
Asked for practice manager to discuss my concerns, advised on holiday. Asked for call by person covering. No attempt from surgery to make any contact.
Honestly appalled!
Solution was we were given a GP appointment for the next week, even though it is the pharmacist who had chosen to call re medication, no changes needed or advised by any medical or nursing professional.
Why not communicate appropriately rather than waste a GP appointment given they are hard to get and how hard is it to make a brief courtesy call and find a solution.
So another 70 mile round trip and having to take a frail, elderly lady with poor mobility in and out of home, her wheel chair and a clinic full of people, to waste a much needed gp appointment for a discussion about medication neither the patient nor gp wants to change! Honestly have no words!
Looking forward to hearing the clinical rationale for this fiasco when someone has time and courtesy to respond.
"Poor service and lack of communication from GP practice"
About: General practices in Lanarkshire General practices in Lanarkshire
Posted by Crcartw (as ),
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