Care Opinion

Made me feel as if I had done something wrong

Posted By carinazp76

"Made me feel as if I had done something wrong"

About: Yeovil District Hospital / Accident and emergency

(as a service user),

I waited for over 12 hours in A&E. Only saw one nurse and when i asked the night receptionist how much longer it would be they were so rude to me, they made me feel as if i had done something wrong when i hadn't. I was only given pain relief when i asked. They seemed to have completely forgotten i was there. I asked twice to be discharged and they wouldn't let me so i felt like a prisoner.

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Responses

Response from Mel Smith, Deputy Associate Director of Patient Care, Somerset Foundation Trust 2 weeks ago
Mel Smith
Deputy Associate Director of Patient Care,
Somerset Foundation Trust

Submitted on 11/09/2024 at 15:59
Published on Care Opinion at 20:29

Dear Carinazp76,

Thank you for taking the time to share your experience with us regarding your recent visit to the Emergency Department, Yeovil District Hospital.

We sincerely apologise for the lapse in kindness and compassion you encountered and for how the team made you feel during your latest visit.

We are keen to hear more about your experience and would welcome you contacting with our Patient Experience team on 01935 384706 or via email at pals@ydh.nhs.uk.

Your feedback is important to us, and we are committed to continuously improving our services.

We are here to assist you and ensure that your future interactions with our services are positive and seamless.

Thank you once again for bringing this matter to our attention.

Warm Regards

Melanie Smith

Deputy Associate Director of Patient Care

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