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I left feeling let down and alone in my battle with ongoing ...

Posted By Anon89

"I left feeling let down and alone in my battle with ongoing pain."

About: University Hospital Wishaw / Chronic Pain Management Clinic

(as a service user),

I had a disappointing experience at the pain clinic recently where it felt the consultant was reading from a script.

They didn't appear to listen to my concerns or explanations. I felt they were patronising in their manner and I left feeling let down and alone in my battle with ongoing pain. 


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Responses

Response from Jennifer Baillie, Improvement Advisor, Quality Directorate, NHS Lanarkshire 7 months ago
Jennifer Baillie
Improvement Advisor, Quality Directorate,
NHS Lanarkshire

assists with admin of Care Opinion in NHS Lanarkshire. requires access to all NHS Lanarkshire stories

Submitted on 18/09/2024 at 20:02
Published on Care Opinion at 20:02

picture of Jennifer Baillie

Dear Anon89

Thank you for sharing your feedback on Care Opinion of UHW Pain Clinic].

I am so sorry to hear of your experience when you recently attended the pain clinic. I am disappointed that despite being in pain you didn't feel listened to or that your received a genuine response from the staff dealing with you

We always want to make things better for our patients and value feedback. It would be helpful if you could contact Patient Affairs at UHW on the below details, who will be able to look into this further for you and provide a personal response.

PatientAffairs.Wishaw@lanarkshire.scot.nhs.uk

Tel no 01698 366 558

Best Wishes,

Jen

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