"Service should have a suitable toilet to use"

About: WestMARC (Glasgow) / Paediatric Bioengineering clinic

(as a service user),

I have Cerebral Palsy therefore I am in a wheelchair and I  require a hoist to get out and in my wheelchair.  I go to Westmarc, Glasgow a lot to get my wheelchair assessed.  as I require a hoist I can't use a standard disabled toilet. standard accessible toilets do not meet the needs of all people with a disability. Over ¼ million people in the UK with a disability need extra equipment and space to allow them to use the toilets safely and comfortably.

These needs are met by Changing Places toilets. so a changing places toilet have the all Right equipment in it such as a hoist, a changing bed and it is very big to move around for a wheelchair user and 2 carers.when I go to Westmarc I can't use the toilet because there isn't a changing places toilet and for a wheelchair service, I think That's terrible!!  going to the toilet is a basic human rright so people like myself who goes to Westmarc should have a suitable toilet to use not just hold on until we get home. 

I know a changing places cost a lot but SO! I believe a basic human right is more important then the cost therefore I would like to see Westmarc installing a changing places toilet.

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Responses

Response from Karl Lees, Interim Clinical Lead, WestMARC, NHS Greater Glasgow and Clyde last week
We are preparing to make a change
Karl Lees
Interim Clinical Lead, WestMARC,
NHS Greater Glasgow and Clyde
Submitted on 18/09/2024 at 16:31
Published on Care Opinion on 23/09/2024 at 12:53


Hi Jill32,

Thank for feedback regarding our toileting and changing facilities within WestMARC. We are sorry that your experience fell below what you would expect.

We are aware of the issue and have submitted plans to convert one of our consultation rooms to a patient toileting and changing area.

While this work is ongoing, other changing facilities are available at the Royal Hospital for Children at the QEUH campus. Please speak to a member of staff if you require support in locating these facilities.

We appreciate the inconvenience this causes you and other service users, but we hope you understand that we are doing our best to rectify this situation as quickly as we can.

Regards

Karl Lees,

Interim Clinical Lead

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