Care Opinion

The approach taken by my surgery greatly reassures me

Posted By lionbw98

"The approach taken by my surgery greatly reassures me"

About: General practices in Ayrshire & Arran

(as the patient),

I have been suffering from very intense pain in my left knee. I was about to go on a holiday but was able to make an early appointment with a physiotherapist who is contracted to visit our surgery once a week

Being able to refer myself directly to him, was a great help. He was able to diagnose the problem and give me treatment which eased the pain and advice which will help me to prevent further damage.

The ability to get through to a receptionist, easily, make an appointment, directly with the physio, meant that I felt I was in control about getting better.

I hear so many people who are having real difficulty in accessing medical help and as I approach my eighties, this makes me afraid. The approach taken by my surgery greatly reassures me

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Responses

Response from Pamela Gibson, Patient Experience Facilitator, Nursing, NHS Ayrshire and Arran 3 days ago
Pamela Gibson
Patient Experience Facilitator, Nursing,
NHS Ayrshire and Arran

Monitor stories and provide administration for NHS Ayrshire & Arran

Submitted on 24/09/2024 at 13:23
Published on Care Opinion at 13:23

picture of Pamela Gibson

Dear lionbw98

Thank you so much for taking the time to share feedback on your healthcare experience.

I am really pleased to hear that your GP Practice has been able to provide you with such person centred care. It is also great to hear that you were able to make an early appointment directly with the physiotherapist there, which led to you feeling in control of your medical requirements.

Our staff really appreciate receiving feedback from their patients and if you would like me to pass your lovely comments to the Team in the Practice, can you please email the name of your practice (we can do so anonymously if you prefer), to HSCPAdmin@aapct.scot.nhs.uk.

Please accept my best wishes for your ongoing recovery and thank you once again for taking the time to acknowledge your care experience.

Kind Regards

Pamela

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by lionbw98 (the patient)

I would love you to let the practice team know of my post and my gratitude.

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