"Doctors were not present"

About: Medicine for the Elderly / Acute Frailty Unit

(as a relative),

Doctors behaved distantly and without any care. We felt bullied.

Nursing staff had to cover for lack of doctors and were unable to treat patients because doctors were not present and had not prescribed pain medication.

When doctors did show up, they were uncaring and rude, rough and unkind. Did not listen to the patient or their relatives, abrupt, and unresponsive and robotic.

Nurses were lovely but overworked and too few of them. Radio provided too much background noise. Horrible experience and made us all feel sad and scared. Not, we all thought, what the ward was set up to achieve at all.

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