"no access to possibly urgent hospital treatment"

I believe GP's surgery are not included in Care Opinion remit because they are private businesses working on NHS contracts. 

The only way for a patient to get to hospital is to get a referral through your GP. The phone appointment system created a bottle neck and pauses patients at a stage where Care Opinion has no authority, a real shame is this an administration error not envisaged or is that the point.

To get a GP appointment you need to phone 8:30am so I did and as usual the line won't connect because too many patients need to phone in at this short period. 

My pain is quite strong left side of back in line with Kidneys a repeat issue now more steady/stubborn pain difficult to raise from sitting and getting worried being type 2 diabetic. I really don't know where to turn Ombudsman was not help with complaint about phone issue. with no access to GP patients are left to internet and anxiety not a good situation to be in. Ongoing any help weclome