"First class patient centred approach"

I had been previously seen by Gastroenterology at Lagan Valley hospital were I had been referred for further testing and started on new medication. I was informed at the time that I would be reviewed pending results of my test. Unfortunately for myself, I was discharged from this clinic with no follow up only that my GP would follow up regarding my new medication. I felt this was not the right decision as my symptoms were so troublesome that I should’ve been reviewed by the specialist who deals with my symptoms!

I contacted Lagan Valley Hospital to relay my concerns with regard to this decision being made and I was informed I would be contacted by someone from the medical specialty at Lagan Valley Hospital. 

I received a telephone call shortly after from Roger the Team Lead within the medical specialty and informed him of the situation, Roger stated he would make a few enquiries and get back to me. 

Roger contacted me the following day to inform me that an appointment would be sent out to me within six weeks.

I have since attended that said appointment and am pleased to say Dr Afifah was very patient and understanding and also apologised for my previous discharge from their service! 

Thank you Roger for all your help in regard to helping me with the situation that I found myself in, I appreciate all your hard work in securing a review appointment for me in the timescale that you had stated! 

Definitely first class patient centred approach shown!! 5⭐️