Care Opinion

Overcoming the fear of colonoscopy

Story from nhs.uk

"Overcoming the fear of colonoscopy"

About: Eastbourne District General Hospital

I have been extremely happy with the complete service provided by the Eastbourne Hospital"s Endoscopy Dept.

My case was given an 'urgent status', but knowing the present reputation of the Nhs, I had no misunderstandings that delays could occur.

I was offered 2 cancellation appointments within one two weeks; one I could not take, and the other was withdrawn through staff illness.

Thinking I would be on the end if the waiting list, i was amazed to be offered another appointment for today. An overall wait of less than 30 days.

I found all the staff personable, knowledgeable, sympathic and efficient in their work.

My fears regarding the experience of this type of procedure was completely allayed from start to fjnish, and i left wondering whati was woorying about.

I now await the results of the Patholigy Department with some trepidation, but no matter the outcome I know that I have been given first class care thus far.

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Responses

Response from Eastbourne District General Hospital last month
Eastbourne District General Hospital

Submitted on 18/09/2024 at 13:59
Published on nhs.uk at 14:00

Dear Trace,

Thank you for taking the time to leave us such kind feedback following your recent appointment in the Endoscopy Department at Eastbourne DGH; it is very much appreciated.

It is completely understandable that such an intimate procedure, and the urgency surrounding its booking, would have been a source of worry and upset for you, and compounded by the press coverage of lengthy waiting times in the NHS. We are therefore delighted to read you were offered a number of cancellation appointments to help speed up the booking of your procedure, and were eventually seen much sooner than anticipated. The Trust is committed to providing all patients with high standard of care, and so it is reassuring for us to read that on the day of your procedure you found staff to be kind, compassionate and efficient. We very much hope the next stage of your care pathway will not be delayed and that whatever the outcome, we may be able to help. We will share your lovely comments with staff Trace, but please also know we are thinking of you and send you our best wishes. Keep safe and well.

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