"Poor Communication"

I was referred to urology in May. When I called up the hospital after 2 months I was advised that for some reason they had missed me, the person I spoke to apologised and said they can’t understand why that would happen when they’re booking appointments the same month they receive them. 

Things happen, I get it. We book in a date for my visit and I plan my work around this. 

A week before the scheduled in person visit, they change the time to 5 hours later. Again, frustrating but it happens, I know they’re busy. 

24 hours before the appointment, I get a text that says the appointment is cancelled and they will be in touch. I call up- get no answer over and over. I file a complaint as I am living in constant pain every day, with a disease that is spreading and could lead to increased risk of cancer. 

I then get another letter, but through the NHS app, and I can access it instantly. Saying they’re changing the date of my telephone appointment. What? There is pages in the first letter telling me what I need to bring, where I need to go and the specialist I will be seeing. This was always an in-person appointment. This feels more like someone thought I should have had a phone conversation instead, cancelled my appointment and then tried to gaslight me into thinking it was a telephone appointment. I have every letter on my phone I received.

I’m shocked, genuinely upset and angry. I’d appreciate some sort of actual communication.

Once more, these are letters, if I hadn’t had the NHS app, which I imagine there’s many who don’t, I wouldn’t have ever got the information until far too late.

Been to Kings Mill many times, and they saved my life when I was a child but I feel this communication is simply unforgivable when you’re dealing with scared, confused patients in poor health.