Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

I really couldn't fault the service and the staff

Posted By Gryffindor Team Captain

"I really couldn't fault the service and the staff"

About: Victoria Hospital / Rapid Access and Discharge

(as the patient),

My Oncologist at the Edinburgh Cancer Centre wanted to admit me for some tests and fluids. The Victoria Hospital in Kirkcaldy is much closer to home so they arranged for me to attend the Rapid Triage Unit there instead.

I was seen very quickly and efficiently with no waiting, even for a chest x-ray. The nurse, Gillian put a cannula in the back of my hand and I didn't feel anything. The Advanced Nurse Practitioner, Lyndsay, was super efficient with examinations and admitting me and I was processed and onto the main hospital ward in less than an hour.

As a patient, I really couldn't fault the service and the staff.

If I had a criticism it is on behalf of the staff who had to lean on a bin to write on my notes and then kneel on the floor to carry out examinations. Someone must be able to provide something to write on and a more comfortable way of examining patients.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Siobhan Mcilroy, Head Patient Experience, Corporate Services, NHS Fife 5 months ago
Siobhan Mcilroy
Head Patient Experience, Corporate Services,
NHS Fife

Submitted on 04/11/2024 at 09:49
Published on Care Opinion at 09:49

picture of Siobhan Mcilroy

Dear Gryffindor

My name is Siobhan McIlroy and I am the Head of Patient Experience. I am sorry for the delay in you receiving a response.

Thank you for taking the time to share your experience. I am delighted to hear that you received prompt and efficient care at the Rapid Triage Unit and that the staff, including Gillian and Lyndsay, made your visit as comfortable as possible.

I truly appreciate your constructive feedback regarding the working conditions. Ensuring the our team has the right tools and environment to provide care is important, and I will discuss this with the Service to look into improving the resources available for them during examinations.

Your insights are invaluable, and I am grateful for your understanding and support.

Thank you again for sharing your story, best wishes and take care, Siobhan

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Acting Senior Charge Nurse, Intensive care unit, NHS Fife 3 months ago
NHS Fife

Submitted on 02/01/2025 at 18:01
Published on Care Opinion on 03/01/2025 at 09:10

Dear Gryffindor Team Captain,

Apologise for the delay in responding to your feedback. My name is Christina Fleming and I am acting senior charge nurse in admissions unit one (The rapid triage unit is an extension of admissions unit 1).

Thank you for taking the time to share your experience we really do value it. I am very happy to hear you had an efficient journey through our rapid triage unit (RTU) with a subsequent direct admission to your speciality ward.
The RTU is still a relatively knew service so to hear that it is making a difference to our patient journey is very positive and reassuring. I will be sure to share your feedback with the staff mentioned and the wider team.

And we will look into getting some additional tables out there.

Best wishes

Christina Fleming
Acting senior charge nurse
Admissions unit one

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k