"I was searching for what I thought was a building"

About: Lagan Valley Hospital / Lisburn Phlebotomy Hub

(as the patient),

They call this a hub... it's a mobile hut. I was later searching for what i thought was a building....and the my care app took me the opposite direction.

The toilet wasnt stoma friendly in any way shape or form, the office was open and the member of staff was sitting in the security hub. I was 10 minutes late... but the door was wide open along with access to the left office....details on the wall. I am flabbergasted.

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Responses

Response from Alison Warwick, Service Manager, South Eastern Health & Social Care Trust last week
Alison Warwick
Service Manager,
South Eastern Health & Social Care Trust
Submitted on 20/09/2024 at 14:43
Published on Care Opinion at 14:43


Thank you for contacting us and I am sorry that this was a negative experience for you.

If you would like to discuss further please feel free to contact me via

Alison.warwick@setrust.hscni.net.

Best wishes,

Alison

Phlebotomy Services Manager

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