Care Opinion

First Class Care

Story from nhs.uk

"First Class Care"

About: Salford Royal

I had a brain Scan this morning at Salford Royal and to be honest was not looking forward to it. But my worry was in vain because the care and kindness that was shown to me by both the receptionist at Neurology scans and especially the radiologist were first class. He took the time to listen to my worries and answer my questions with patience and understanding and made the whole procedure more bearable. Thank you for your professionalism and care. We need more people like him working in the nhs. First Class. Thank you.

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Responses

Response from Salford Royal 5 days ago
Salford Royal

Submitted on 23/09/2024 at 20:25
Published on nhs.uk at 20:25

Dear Margaret

Thank you for taking the time to share your experience of your scan and providing the team 5 stars.

We always aim to deliver high-quality person-centred care and we were delighted to know you felt that team were patient, caring, professional and listened to your concerns.

We have passed on your comments to the senior leadership team, so that the staff involved in your care can be recognised for their efforts, we are sure they will be thrilled to know you felt they delivered a 'first class' service!

Kind regards

The Patient Experience Team

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