Care Opinion

Wait time & treatment 5 hrs but the staff were…

Story from nhs.uk

"Wait time & treatment 5 hrs but the staff were…"

About: Salford Royal

Visited A&E after sustaining an injury to my thumb. I waited approx 2.5 hours in the waiting area after triage before being called through to minor injuries. Where I was given a bed space which made me more comfortable as the waiting room seats in A&E are very hard.

Unfortunately I had to wait for a specialist to review me which did take some time. However J and S were amazing. They kept me informed throughout and gave regular updates. The treatment I received was delivered with care and compassion with a bit of humour thrown in which I really appreciated.

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Responses

Response from Salford Royal 5 days ago
Salford Royal

Submitted on 23/09/2024 at 20:21
Published on nhs.uk at 20:21

Dear Helen

Thank you for your 4 star rating and positive feedback following your experience at A&E.

We appreciate your patience at your wait, our departments are regularly very busy and our aim is always to see and treat patients in a timely manner, prioritising patients in order of who present with symptoms of a potentially life-threatening illness or injury.

We we delighted to hear you felt that team which treated you, did so with care and compassion and kept you regularly updated.

We will escalate your kind comments to the senior leadership team so they can ensure colleagues involved are aware of your feedback.

Kind regards

The Patient Experience Team

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