"pressures seem unfair to staff and patients"

About: Northern Ireland Ambulance Service / Emergency ambulance response South West Acute Hospital / Critical Care South West Acute Hospital / Emergency Care and Medicine Services

(as a relative),

My elderly dad was admitted in August following a fall (head injury and bruising and low heartrate). He was attended to by paramedics and taken in by ambulance. We spent 3 nights and days over a weekend with him in an extremely busy A&E. He was given a bed late on night one whilst he was being monitored over a weekend.

From the ambulance staff to the nurses, health care assistants and doctors we were so appreciative of their care. The gentleman who served the food to dad and a cuppa for us, the busy girl who realised a blanket to help me nap during the night....all thoughtful gestures when they were under such pressure. A&E was packed to the rafters.

The biggest issue was the lack of bathroom/toilet facilities. Two loos for over 40 patients.... A&E was never meant to have patients in there for 72 hours but in light of that happening more often a washroom where someone can clean their teeth and have a basic wash would be if great benefit. Dad was subsequently moved to CCU where his excellent care continued. 

The pressures in A&E are unfair to patients and staff.

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Responses

Response from Eimear Watson, Ward Manager Critical Care SWAH, Acute Services, WHSCT yesterday
Eimear Watson
Ward Manager Critical Care SWAH, Acute Services,
WHSCT
Submitted on 26/09/2024 at 13:08
Published on Care Opinion at 13:19


picture of Eimear Watson

Hello,

Thank you for taking the time to leave feedback regarding CCU and I am pleased to read that the care provided to your Dad was described as excellent. I will pass this on to the staff.

Thanks

Eimear Watson

Critical Care Sister

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