"Their kindness did not go unnoticed"

I am writing this care opinion on behalf of our family, and my brother who was an inpatient in the CAU at in May '24.

My brother was admitted for a week for urgent investigation following the diagnosis of a mass on his brain. Receiving this news was devastating for my brother and our family initially when so much was unknown. The care and compassion shown to my brother and to our family was incredible and genuinely faultless from initial admission right through to discharge.

Dr Prasad and his team went above and beyond to ensure that my brother received gold standard care and was referred on to the specialist services required for his particular case. I personally also work in the NHS in another health board and it was incredible to observe the seamless care, professionalism and excellent communication amongst all team members during his stay. It is hard to explain the reassurance one feels leaving a loved one in hospital knowing they are getting the absolute best care in such a turbulent situation.

My brother has since had his surgery, which was incredibly successful, under the care of Neurosurgery at the INS in Glasgow, and following a short period of rehab has regained excellent function and is continuing to progress as an outpatient. He has already managed to return to some short hill climbs and aspires to return to working in the NHS in future.

We wish for the staff, from catering assistants to consultant, to know that their kindness, compassion and true professionalism did not go unnoticed and that they are a credit to NHS A&A and NHS Scotland as a whole. 

Thank you.