Care Opinion

Gave me a detailed health check

Posted By serpenskr76

"Gave me a detailed health check"

About: Community Therapy Services / Bassetlaw Community Therapy

(as a service user),

What could have been better - 

Turning up at the right time the appointment was given.

Wasn't as thorough as previous visit.

Left feeling overwhelmed with the information and recommendations, phone numbers, suggestions all for me to deal with when should have gone straight to comfort call admin office.

What was good -

On the previous visit they took a lot of time in listening to me. Gave me a detailed health check, within days of appointment received a much needed hospital appointment for my eyes. Took phots so treatment could be given.

i.e eye specialist and foot specialist.

Got measured for Red Cross equipment, took time in making sure the right equipment was selected.

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Responses

Response from Miranda Walsh, Team Leader, Bassetlaw Urgent Community Response Team and Bassetlaw Community Therapy Team, Community Health Services 3 days ago
Miranda Walsh
Team Leader, Bassetlaw Urgent Community Response Team and Bassetlaw Community Therapy Team,
Community Health Services

Submitted on 25/09/2024 at 11:17
Published on Care Opinion at 11:17

Dear serpenskr76

Thank you for your feedback, I am sorry to hear that the second visit was not as thorough as the first assessment. If you are happy to provide me with some more details about when the visit was ( day and time and staff member first name), I can try to look into this for you.

Kind regards

Miranda Walsh

Team lead UCR and Therapy Bassetlaw

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