"Surgery to remove a breast lump"

About: Royal Cornwall Hospital (Treliske) / Mermaid Centre

(as a service user),

A routine mammogram revealed a breast lump, and biopsies at The Mermaid Centre revealed it to be cancer, which had also spread to a lymph node. It was a scary time but I am so grateful to the staff of the Mermaid Centre and the excellent surgeon, Mr Batt.

On every occasion that I went there for the various phases in diagnoses and pre-op preparation, everyone I met smiled and introduced their name and role. The staff gave generously of their time to explain the whole process to me, and I was really grateful to have the chance for some questions of the breast care nurses by phone as well. I felt that the surgeon and the rest of the team were really listening to what my priorities were and did their best to make things straightforward.

From having felt scared and rather lost, I felt in safe hands and within a system working hard to look after me

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Responses

Response from Megan Nicholls, Patient Engagement Manager, Patient and Family Experience Team, Royal Cornwall Hospitals NHS Trust 2 months ago
Megan Nicholls
Patient Engagement Manager, Patient and Family Experience Team,
Royal Cornwall Hospitals NHS Trust
Submitted on 10/10/2024 at 16:58
Published on Care Opinion at 16:58


Dear Typo

Thank you for taking the time to share your story with us. I'm sorry for the delay in getting back to you on here.

I am so glad that you received great care from the staff at the Mermaid Centre and Mr Batt during such a worrying time for you.

It is great to read that at each stage of your journey, everyone introduced themselves with a smile, took the time to explain the process to you and answer any questions you had, ensuring you felt listened to.

I am writing to you as a member of the Patient Experience team but, I will ensure your kind words are passed on to the Mermaid Centre with a special mention to the team and Mr Batt through our Learning From Excellence scheme.

Thank you, again, for taking the time to share your feedback. I hope you're doing well.

Thank you

Megan

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