Care Opinion

Amazing ambulance crew

Posted By capricornusdm96

"Amazing ambulance crew"

About: Northern Ireland Ambulance Service / Emergency ambulance response

(as a carer),

On Monday evening 23/9 one of our residents had a fall sustaining an injury to her head and neck. We quickly identified that she needed additional help to what we could provide and called 999. Within about 20-30 mins 2 of the most friendly gentlemen appeared at the doors of our residential home. These boys instantly listened to everything we had to say, they both laughed and joked with the staff and the residents and at the same time providing unwavering care to our wee resident. 

The simple human touches such as holding the residents hand when checking her over made all the difference and kept her calm. 

These boys were amazing and hope that a big  big thanks can be said to them from us. 

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Responses

Response from Maggie Hamilton, Experience & Involvement Facilitator, Quality, Safety & Improvement, Northern Ireland Ambulance Service yesterday
Maggie Hamilton
Experience & Involvement Facilitator, Quality, Safety & Improvement,
Northern Ireland Ambulance Service

The Northern Ireland Ambulance Service (NIAS) Experience and Involvement Facilitator is responsible for developing and delivering high quality, effective services and processes for NIAS Service Users, Carers, their Advocates, the Public and NIAS Staff across Northern Ireland (NI) to facilitate and enable them to fully contribute to and participate in experience and involvement in relation to the NIAS.

Submitted on 27/09/2024 at 12:27
Published on Care Opinion at 12:27

picture of Maggie Hamilton

Good morning capricornusdm96,

Thank you for taking the time to share your thoughtful feedback. We are always grateful to those who share their experiences of the services provided. It was heartening to hear how staff felt listened to and how both gentlemen laughed and joked with the staff and the residents. It was reassuring to learn how a simple human touch, such as holding your resident’s hand when checking her over made all the difference and kept her calm. It means such a lot to our teams to hear that they have a made a difference to those they care for and I am sure they will be delighted to hear your lovely words. I would like to share your feedback with the clinicians who attended to your son on the day and in order to locate them I would require the following information:

o Date and approximate time of the incident

o The address/area the ambulance was dispatched to

If you are happy to share this information, I can be contacted at:

Maggie.hamilton@nias.hscni.net

Kind regards,

Maggie

PPI Opportunities

The Northern Ireland Ambulance Service are currently developing a range of opportunities for Service Users, Carers, and members of the public to inform the planning, delivery and evaluation of its service. To find our more please visit Current Opportunities - Engage (hscni.net) or email ppi@nias.hscni.net

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