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"Fantastic care from a&e staff"

About: University Hospital Wishaw / Emergency Department

(as a relative),

My dad was admitted via ambulance suffering from sepsis. He was seen immediately and full sepsis protocol and treatment was carried out without delay.  

I would like to mention particularly the consultant Alan and nurse, I think her name was Kelly (I apologise if this was not her name but was quite a worrying night for us all).  The care from Alan and Kelly was excellent and professional and they kept us up to date on my dads condition.

He stayed in a&e overnight and was then transferred to ward 12 when a bed became available.  I also particularly want to mention csw called Jacqui. Her soft manner warm smile and compassion and kindness made a worrying time a little  easier.  We will be eternally grateful for the care given to him that night 

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Responses

Response from Faith McCrea, Service Manager, Emergency & Medical Services, University Hospital Wishaw, NHS Lanarkshire 6 months ago
Faith McCrea
Service Manager, Emergency & Medical Services, University Hospital Wishaw,
NHS Lanarkshire
Submitted on 30/09/2024 at 14:21
Published on Care Opinion at 14:21


Dear Bindy

Thank you very much for taking the time to leave feedback on this Care Opinion platform. I am sorry to read that your dad required to use the services of the Emergency Department here at University Hospital Wishaw. I was delighted to read your positive feedback around how the staff treated your dad at such an anxious time for you both and I am glad to read the compassionate way the staff within the ED provided the appropriate clinical care that he needed.

I will be delighted to provide this feedback to the Emergency team, and especially to those you have personally named. The Emergency team are such a committed and devoted group of staff who strive to deliver exceptional person centred care every day for our patients.

I indeed hope your dad's health is improving

Best wishes

Faith

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