Care Opinion

All the staff couldn't do enough for me

Posted By Joy02

"All the staff couldn't do enough for me"

About: Cloughreagh House

(as a service user),

I wasn't sure about going to Cloughreagh House as I imagined it would be a small, pokey room with two beds in it. I was pleasantly surprised at the size of the room and that I didn't have to share.

All the staff couldn't do enough for me and were always pleasant and helpful. My Bedroom was cleaned every day. The choice of food was excellent and if I didn't like the choice on menu I was offered an alternative. Also the affect yo could close the door and speak to your relatives in private was brilliant this did not happen in the hospital.

The only thing that maybe improved on is maybe a few more toilets.

I received physio, which was excellent and they give me exercises to do as well which helped me get ready for my discharge home. 

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Responses

Response from Kate McBeth, Residential Care, Adult Community Services Directorate, Southern Health and Social Care Trust 2 months ago
We are preparing to make a change
Kate McBeth
Residential Care, Adult Community Services Directorate,
Southern Health and Social Care Trust

Submitted on 01/10/2024 at 13:52
Published on Care Opinion at 13:52

Thank you so much for taking the time to share your experience of Cloughreagh House Intermediate Care Rehabilitation Service. I am delighted to hear that your stay with us has been a positive one.

We do work closely with the ICS rehab staff to ensure all aspects of your physical and emotional well being needs are met. We totally understand that when people coming into our service as a result of an injury or an illness that this can have a detrimental impact on their mental health and well being. Our philosophy of Care in Cloughreagh is to empower and enable people who come into our service to be totally involved in decisions about their care.

Thank you for your feedback on the availability of toilets within the facility, this is something that Senior managers and Estates Services in the Southern Trust are currently looking at.

I will share your kind comments with the staff team. I would like to take this opportunity to thank you on behalf of the team in Cloughreagh for taking the time to share your story and to wish you continued good health. We are really happy that we played a key role in your recovery journey.

Best Wishes for the future

Kind regards

Kate Mc Beth

Manager

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