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Support during this trying and tiring time.

Posted By Blind Lass

"Support during this trying and tiring time."

About: Raigmore Hospital

(as a service user),

I recently had a heart attack which was closely followed by a couple of strokes whilst in CCU in Raigmore. My speech has been affected.

I've been excellently support by Jane (Speech and Language Therapist) during my time in hospital and she has continued to follow me up by telephone now that I am home.

She provided me with a contact telephone number should I need to reach her at any time. Jane was very approachable and friendly and helped reassure me that my speech will improve (as it has done).

She followed up whenever she said she would. I felt respected and felt she was skilled at her work. I am very grateful that I have had her support during this trying and tiring time.

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Responses

Response from Sylvia Fraser, Clinical Governance Facilitator & NHS Highland Operational Lead for Care Opinion, Clinical Governance, NHS Highland 3 months ago
Sylvia Fraser
Clinical Governance Facilitator & NHS Highland Operational Lead for Care Opinion, Clinical Governance,
NHS Highland

I am part of the overall team who manages complaints for NHS Highland and are known as the Feedback Team. We offer patients, relatives, MPs/MSPs, staff and anyone who requires assistance is registering a concern or formal complaint.

Submitted on 10/01/2025 at 12:21
Published on Care Opinion at 12:21

picture of Sylvia Fraser

Dear Blink Lass

Firstly please accept my sincere apologies for the delay in acknowledging your lovely post regarding Jane from Speech and Language Therapy.

I am delighted to hear you have received such good care.

It is always a pleasure to receive such kind comments and to know that the staff at NHS Highland are appreciated both for their hard work and for their attitude towards patients.

I have forwarded your feedback to Jane, and her line manager, who I am sure will be delighted to read your kind words.

We aim to provide a high standard of care and treatment to the community we serve, and I trust that should you have need of our services in the future your experience will be just as positive.

Thank you for taking the time to feedback your experience and I hope that your recovery is progressing well.

With kind regards

Sylvia (on behalf of Jane)

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