"She followed up and referred everything"

About: Community Therapy Services / Bassetlaw Community Therapy

(as a service user),

We requested a visit for an update on my mother, who suffers from dementia, by an O.T.

Bethany attended, she was extremely thorough, polite, professional and showed a great deal of empathy.

What pleased me the most was the follow up, she didn't just do the visit, she followed up and referred everything, she said she was going to do.

Excellent service.

The only downside, and this is nothing to do with Bethany, but from request to attendance took far longer than we anticipated, around 2 months.

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Responses

Response from Lacey-Mae Brett, Clinical Secretary , UCR and Rehab Services Bassetlaw, Nottinghamshire Health Care Foundation Trust 2 days ago
Lacey-Mae Brett
Clinical Secretary , UCR and Rehab Services Bassetlaw,
Nottinghamshire Health Care Foundation Trust
Submitted on 03/10/2024 at 13:24
Published on Care Opinion at 13:24


picture of Lacey-Mae Brett

Thank you for your kind response. I have passed this on to Bethany and our team. We are glad our service was so helpful for you.

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