"Great staff but ridiculous waiting times "

A couple of weeks ago I was here with my grandad, we arrived at A&E at 9:15pm and me and my Nan left my grandad getting admitted into hospital at 6:30am after waiting all night to see a doctor due to lack of oxygen and an infection they didn’t rush to help him, I get hospitals are busy and there are emergencies but for a 95 year old man with heart problems and 87 year old woman who has Alzheimers to wait that long is ridiculous. A few days later he passed away not down to the staff but maybe if they caught the infection quicker they may have been able to save him.

Fast forward to today I am here again but with my Nan. We waited over 2 and a half hours for an ambulance then had to wait 1 hour 45 minutes just to get into A&E to register her in. Once we arrived inside A&E we waited 2 hours before a nurse came to see us. We got told my nan needed an X-Ray and we needed to wait to see the doctor. At around 1:30am (still waiting for X-Ray but been moved to another ward) we asked about the X-Ray to be told they haven’t booked her in for one, even though the two paramedics and 3 nurses told us she needed one. Fast forward to 6am and still waiting to be seen by a doctor, we’ve been told waiting hours for the doctor is over 9 hours and still continuing to become a longer wait. We didn’t come in with a true emergency, but for my nan to be able to walk this morning to now not even be able to stand up is an emergency to me as normal she can walk and move by herself. The staff have been absolutely incredible and so caring, kind and apologetic for the wait but how is this even allowed in a hospital the maximum time you should be waiting in is 4 hours but now it’s 5+ hours waiting to be seen. Like I say I get hospital are busy as we’ve been told there over 100 patients just in A&E and I know emergencies take priority but there’s more than 4 doctors working tonight and I’ve not seen 1 see anyone else in the ward I’m on.

I will give thanks and praise to all the hardworking staff and to anyone who works in NHS as I know from personal experience how busy and horrible it can be to work within this organisation. So thank you staff for being outstanding. But NHS sort yourself out.