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The MyCare App

Posted By fornaxgx55

"The MyCare App"

About: Royal Devon & Exeter Hospital (Wonford) / Outpatients

(as the patient),

After an appointment at the Royal Devon hospital I was asked to login to the MyCare app, I found this extremely difficult although I got there eventually.

The login process is quite difficult and as a previous web developer and being computer literate myself I found the procedure somewhat lengthy.  Email address, username, password - which has to be a minimum of 12 characters with uppercase, lowercase, symbols etc.  My worry is that other people of my age (over 80) may not have the capacity to remember all this and there is no save information option, they may just give up which could be a worry for their medical requirements.

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Responses

Response from Jane Woods, Head of Records Management (Eastern Services), Health Records Department (Eastern Services), Royal Devon University Healthcare NHS Foundation Trust 6 months ago
Jane Woods
Head of Records Management (Eastern Services), Health Records Department (Eastern Services),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 09/10/2024 at 15:09
Published on Care Opinion at 15:17

Dear fornaxgx55

Many thanks for taking the time to feedback about the MyCare app.

I will share your comments to the MyCare team. It is something we have had fed back to us previously and as a result we are currently undertaking a piece of work reviewing how we can help patients with the sign-up process. We are undertaking a patient survey to gain more feedback and if you have the time would be grateful if you could complete it. https://www.royaldevon.nhs.uk/patients-visitors/my-care/tell-us-what-you-think-about-my-care/

If using a mobile phone, depending on the make, there is the opportunity to use biometrics (thumb/face) which does save having to remember a password. We also have a Helpdesk that can help reset passwords if forgotten.

If you do ever require any assistance in using MyCare please don't hesitate to contact the Helpdesk on 01392 404664 or rduh.mycarehelp@nhs.net.

Thank you again.

Best wishes.

Jane

Head of Records Management/MyCare Patient Portal Helpdesk

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