"Lack of bed side manner and extremely insensitive "

Awful service from a senior gp at this practice for an elderly person , this doctor has a duty of care and the attitude and comments on what was said to me over the phone about the patient was extremely upsetting and very poor , inconsiderate and above all failed duty of care for their patient . Advice given was ring and book patient in for routine appt . When back in the area . This appt does not seem a routine appt no advice given , and no attempt to ring the people who asked for the phonecall /visit , I understand while out the area no visit but phonecall should not have been a problem . This doctor should not be a GP in my view . What was said in the phonecall re: about the patient was just not exceptable and cruel in the way this comment was put across without even seeing the patient or assuming other medical conditions or assessments (not seeing or knowing the patient) did not care at all , Why does this doctor still practice medicine? Once you start to not care about people isn’t that time to leave the profession??

I also have to add we got cut off so I rang back to ask for another phonecall back which did happen , I said thank you for ringing back and the answer to that was I have tried a few times which is not so . To hear or look into what this doctor said about treatment re: the patient then go onto the call which has been recorded.