Care Opinion

Thanks to them both for their help and making it all so easy...

Posted By DionysusofCowal

"Thanks to them both for their help and making it all so easy."

About: Cowal Community Hospital (formerly Dunoon General) / Urology

(as a service user),

GP had referred me for bloods for a GG & CHB clinic, but had heard nothing after 2 weeks.

I called in and Michelle on the Admin desk was very understanding & helpful and was able to offer me an appointment almost right away.

Alesha, the Nurse was friendly welcoming and made the process very easy and comfortable.

My thanks to them both for their help and making it all so easy.

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Responses

Response from Sylvia Fraser, Clinical Governance Facilitator & NHS Highland Operational Lead for Care Opinion, Clinical Governance, NHS Highland 5 days ago
Sylvia Fraser
Clinical Governance Facilitator & NHS Highland Operational Lead for Care Opinion, Clinical Governance,
NHS Highland

I am part of the overall team who manages complaints for NHS Highland and are known as the Feedback Team. We offer patients, relatives, MPs/MSPs, staff and anyone who requires assistance is registering a concern or formal complaint.

Submitted on 10/01/2025 at 12:40
Published on Care Opinion at 12:40

picture of Sylvia Fraser

Dear DionysusofCowal

Firstly please let me offer you my sincere apology for the delay in responding to your kind post.

I am delighted to hear that after an initial delay, that Michelle and Alesha were able to expedite matters and you were able to get an appointment for the required tests to be completed.

I can confirm that your lovely compliment has been passed to the team at Argyll & Bute and will be passed to the girls mentioned, including their line manager.

It is always a pleasure to receive such kind comments and to know that the staff at NHS Highland are appreciated both for their hard work and for their attitude towards patients.

We aim to provide a high standard of care and treatment to the community we serve, and I trust that should you have need of our services in the future your experience will be just as positive.

Thank you for taking the time to feedback your experience.

With kind regards

Sylvia

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