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"Excellent, prompt service"

About: General practices in Ayrshire & Arran

(as the patient),

I recently called my local Dukes Road surgery to see if I could make an appointment at 09:30hrs, and was asked if I could go to the Meadowgreen Surgery at 14:50hrs, I said that would be no problem.

Went for my appointment and was examined and treated and given a follow-up visit in a fortnight's time.  

We transferred to the Dukes Road Practice following the closure of our own Doctors, and have always had excellent, prompt service and advice over the years and nothing seems to be a problem to them. 

I feel people are only too quick to criticise the medical profession nowadays and not enough compliments are made. 

The team at Dukes Road and Meadowgreen are first class and deserve this recognition. 

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Responses

Response from Pamela Gibson, Patient Experience Facilitator, Nursing, NHS Ayrshire and Arran 6 months ago
Pamela Gibson
Patient Experience Facilitator, Nursing,
NHS Ayrshire and Arran

Monitor stories and provide administration for NHS Ayrshire & Arran

Submitted on 15/10/2024 at 14:01
Published on Care Opinion at 14:01


picture of Pamela Gibson

Dear Brian627

Thank you so much for taking the time to share feedback on your healthcare experience.

I am really pleased to hear that Teams in both Dukes Road and Meadowgreen have been able to provide you with such person centred care and an excellent, prompt service over the years you have been with them

Our staff really appreciate receiving feedback from their patients and it would be my pleasure to ensure your lovely comments are shared with both Teams.

Once again, thank you for sharing your experience with us.

Best wishes

Pamela

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