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"I could not have asked for a better service"

About: Locality Health and Care Services / Care at Home - North Locality Health and Care Services / Frontdoor Service - North Social Work services / Social Work teams - North

(as a service user),

I am a recently bereaved widower, whilst I supported + cared for my late wife. Before this I had mobility issues which deteriorated recently. Since contacting Carol at Social Work, she designated Gillian as my support worker. 

This was primarily to encourage me to go out with my stroller on a build up capacity, both physically and to help with confidence on going out.

This has been a great success, although I still need some way to go, I feel much more confident than before. Gillian even got me out shopping, which was something I couldn't have envisioned before.

Her patience and attitude was very positive. I could not have asked for a better service.

Carol has been a fantastic help also, helping me with forms for finances and ideas and helping me to contact other agencies for miscellaneous help.

I would like to extend my thanks and gratitude for what I can only describe as a first class service.

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Responses

Response from Aileen Ferrier, Business Support Administrator to Head of Locality Health & Care & Care Opinion Champion, EA Health & Social Care Partnership 5 months ago
Aileen Ferrier
Business Support Administrator to Head of Locality Health & Care & Care Opinion Champion,
EA Health & Social Care Partnership

Business Support Administrator and Care Opinion Champion

Submitted on 21/10/2024 at 14:59
Published on Care Opinion at 15:00


Good afternoon,

Please accept my condolences on your recent bereavement, and also accept our apologies for the delay in responding to your story.

Thank you for taking the time to let us know how Carol and Gillian have helped you, I will pass on your kinds words which I am sure they will greatly appreciate.

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Response from Anita Heyes, Service Manager - Front Door Services, UHC SW, SCRT & Daycare, Locality Health & Care Services, East Ayrshire HSCP 5 months ago
Anita Heyes
Service Manager - Front Door Services, UHC SW, SCRT & Daycare, Locality Health & Care Services,
East Ayrshire HSCP
Submitted on 24/10/2024 at 13:27
Published on Care Opinion at 15:30


I am so sorry to hear about your loss and our thoughts are with you at this difficult time.

Thank you so much for taking the time to let us know about this positive experience with our team. it is wonderful to hear the impact that Carol and Gillian are making and to be able to pass on this wonderful feedback.

Anita Heyes

Service Manager

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