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Avoid this hopital!

Story from nhs.uk

"Avoid this hopital!"

About: Heartlands Hospital

My mother waited two days for a bed, with little to no compassion shown by a number of nurses. Then once she was placed on a ward she had nurses talking negatively about her, in addition to her meal being missed. Worse hospital in the Midlands by far. If certain nurses cannot show empathy or compassion for ill patients perhaps it’s not the role for you. Avoid!!!!

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Responses

Response from Heartlands Hospital 6 months ago
Heartlands Hospital

Submitted on 14/10/2024 at 09:14
Published on nhs.uk at 09:14

Dear Anthony

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham. We are really sorry to hear that have concerns regarding your mother's care - in particular the actions of the nurses looking after her.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

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