"I didn't understand A&E triage "

A&E triaged me about 20 mins after arrival and sent me to an area to wait , then an hour later I was triaged again and moved on again then after 4 hours finally saw a

doctor. Doctor was excellent and very thorough and met my needs and expectations. I must say though as I am a recent wheelchair user I noticed some issues. In A&E when they called names out, they did this from behind a wall around the corner, as I wear hearing aids and I'm hard of hearing I found this impossible to hear my name being called as did other people too. That needs addressing because people missed their name call and lost their place in the queue due to only hearing a muffled shout from afar. Then as a wheelchair user I needed to go to toilet. I went to disabled toilet only to find a very heavy door I had to push open to get Insude a long corridor leading to the toilet. I needed help with the door (no use for wheelchair users) then when a nurse triaged me then asked me to follow her then walked off, I tried to wheel myself to keep up but turning the corner I lost sight of her and was left lost not knowing where I needed to wait plus when the nurse talked to me they had their back to me, again as hard of hearing person this is no use to me talking to the back of their head so was left wondering what they had said because they had walked off so fast and left me. Not very inclusive at all. I felt very awkward and confused not knowing where I needed to wait to be seen. I ended having to ask a member of staff where I needed to be. The doctor was very pleasant and approachable and understood and sympathised with my needs . I was examined and giving adequate medication to see me through. The staff are under incredible strain and I'm not criticising anyone, it's just a couple things to be aware of regarding hard if hearing people or wheelchair users. Hard of hearing people need you to talk to our face, not with your back to us and definitely not through a door or around a corner where we can't see you. Wheelchair users might need you to slow down a bit when showing us where we need to go. I do appreciate everyone who works at the hospital though and know it must be very difficult to juggle jobs.