"Cardiology"

I attended a pre assessment clinic in cardiology outpatients and a week later was admitted to the cardiology day ward. The pre assessment appointment was on time and the process was efficient with clear information given.

When I was admitted to the day ward for my procedure my allocated nurse was friendly, calm and efficient. They explained every process and were respectful throughout. I really appreciated the continuity they provided throughout what could have been a stressful day. Their care avoided that. The procedure took quite a while and whilst the cardiologist carrying out the procedure was not chatty they gave me relevant information and were obviously confident and knowledgable. The radiographer and nurses in the cath lab were focused on their work which gave me confidence and afterwards took time to explain everything and show me the images. I am very appreciative of the care I received which was excellent.

During the day my phone would not work on the ward and the housekeeper and my allocated nurse went above and beyond to ensure my relative who had waited for me were kept up to date and informed of my progress putting their mind at rest.

The environment in outpatients and on the ward was calm and quiet. It was kept clean throughout. I was offered food and drink regularly throughout my stay.

My only concern would be the information on the NHS app was not accurate. The waiting times were listed as 23-24 weeks for treatment. I was 33 weeks from referral to being seen