Care Opinion

Great service

Posted By stuart69

"Great service"

About: General practices in Lothian

(as the patient),

Had a doctor appointment today, the booking was really easy, did not have to wait long to get though and got an appointment within the timeslots I was available. Reception staff were great and helpful. 

The new phone system keeping you informed of where you are in the queue is great.  Did not wait long to see the doctor and she was really good. I had lots to cover and we managed to discuss everything I needed to.

Felt listened to and left with a positive experience from start to end. I think Crewe Medical does an excellent job, thank you all.

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Responses

Response from Mariska Vernon-Stroud, Patient Experience Team Lead, Patient Experience Team, NHS Lothian 4 days ago
Mariska Vernon-Stroud
Patient Experience Team Lead, Patient Experience Team,
NHS Lothian

I gather feedback from patients to recognise good practise and supporting improving services in NHS Lothian.

Submitted on 15/10/2024 at 08:39
Published on Care Opinion at 08:39

Dear stuart69,

Thank you so much for taking the time to share your story of attending appointment at Crewe Medical Centre. It is encouraging to hear of how efficient the service was and that you felt listened to and cared for in your appointment.

I will ensure that your story is shared with Crewe Medical Centre, I'm sure they will be delighted to receive the positive feedback.

Best wishes,

Mariska

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